Waktogel Privacy Policy — How We Protect Your Information
User privacy is a priority at waktogel. This policy clearly outlines what information we collect, why it is needed, and how we keep your data secure at all times.
Last Updated: 1 January 2026
1. What Information Do We Collect?
When you use the waktogel platform, we may collect several categories of information to ensure a smooth, secure, and personalised experience. The types of information collected include:
Full name, email address, phone number, date of birth, and the password you set when registering your account.
Device type, operating system, browser type, IP address, screen resolution, and other technical data automatically transmitted by your device.
Transaction details in MYR (RM), including payment methods used such as FPX or TNG. We do not store full card information.
Session and persistent cookies are used to maintain your login, save your language preference, and understand how you use the platform.
Pages visited, games played, session duration, in-platform actions, and account activity history for security and improvement purposes.
2. How Is This Information Used?
Waktogel only uses collected information for legitimate and necessary purposes. We do not use your data for anything unrelated to the platform's operations or the services you have agreed to receive.
- Verifying user identity and preventing fraud or unauthorised access.
- Securely processing deposits, withdrawals, and financial transactions in Malaysian Ringgit (RM).
- Providing responsive customer support and resolving any issues you report.
- Personalising your experience based on your usage patterns on the platform.
- Sending important notifications related to your account, security, or policy changes.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Continuously improving platform performance, usability, and security.
3. Cookies & Tracking Technologies
The waktogel platform uses cookies to enhance your experience. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session and securing transactions. These cookies cannot be disabled without affecting platform functionality.
- Functional Cookies: Saving your preferences such as interface language and display settings so you do not need to reconfigure them on every visit.
- Analytics Cookies: Helps us understand how users interact with the platform so we can make continuous improvements. This data is analysed in aggregate and does not personally identify you.
You can manage cookie settings through your browser. However, disabling all cookies may affect the functionality of certain parts of the waktogel platform.
4. Data Storage and Security Measures
User data security is waktogel's top priority. All personal information and transaction data are stored on servers protected with SSL (Secure Socket Layer) encryption, ensuring that data transmitted between your device and our servers cannot be intercepted by third parties.
We only retain your data for as long as it is needed for the purposes outlined in this policy, or as required by applicable law. Once the data is no longer necessary, it will be securely deleted or disposed of in accordance with industry-standard procedures.
Additional security measures we practise include strict internal access controls, continuous system monitoring to detect any suspicious activity, and regular security audits to ensure our systems stay up to date against the latest threats.
5. Information Sharing and User Rights
When Your Information May Be Shared
Waktogel does not sell or rent users' personal information to any third party for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment service providers that process your MYR transactions, subject to strict confidentiality agreements.
- Malaysian authorities or law enforcement agencies when required by a valid court order or applicable law.
- Third parties involved in platform operations, such as cloud service providers, subject to equally stringent security controls.
Your Rights as a User
As a waktogel platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information via your account settings or by contacting support.
- Right to Erasure: You may request the deletion of your account and data, subject to any legal obligations that may require us to retain certain records.
- Right to Object: You may object to the processing of your data for specific purposes by contacting our team.
6. Policy Updates and How to Contact Us
Waktogel reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any significant changes via appropriate notices on the platform or through their registered email.
We encourage you to review this page periodically. The last updated date is displayed at the top of this page for your reference. Continued use of the platform after any changes are published will be considered your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding your personal data privacy, please reach out to our team. We are committed to responding to every enquiry in a timely manner and providing clear, transparent explanations.
Privacy Support Email: [email protected]
Responses are typically provided within 1–2 business days